Book Appointment

Refund and Returns Policy

At Hair Therapy NOLA, we value your time, trust, and satisfaction. Please review our refund and return policies carefully before booking a service or purchasing a product.

Service Appointments

Deposits

    • A 50% deposit is required to secure all appointments.

    • Deposits are non-refundable if an appointment is canceled or rescheduled within 24 hours of the scheduled time.

    • Deposits may be transferred to a new appointment if rescheduling is done at least 24 hours in advance.

Cancellations & Rescheduling

    • Cancellations made at least 24 hours before the appointment are eligible to have their deposit applied to a future booking.

    • Cancellations made less than 24 hours before the appointment will forfeit the deposit.

    • “No-shows” (missed appointments without notice) will result in a full deposit loss and may require prepayment for future bookings.

Refunds

    • Service payments are non-refundable once the service has been rendered.

    • If you are dissatisfied with your service, please contact us within 24 hours so we can discuss adjustments or solutions.

Product Purchases

Returns & Exchanges

    • Products may be returned or exchanged within 7 days of purchase, provided they are unused, unopened, and in their original packaging.

    • Due to hygiene and safety, hair extensions, oils, and beauty products cannot be returned once opened or used.

Refunds

    • Approved product returns will be refunded to the original payment method within 5–7 business days.

    • Shipping costs for returns are the responsibility of the customer, unless the product was defective or incorrect.

Special Circumstances

Hair Therapy NOLA reserves the right to make exceptions on a case-by-case basis in situations such as medical emergencies or product defects.

Contact Us

For refund or return inquiries, please contact us at:
📧 (985) 445-3681
📞 contact@hairtherapynola.com

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